CUSTOMER RELATIONSHIP MANAGEMENT

Introduction

In today's highly competitive business environment, managing and sustaining customer relationships and effectively interacting with your customers are the most critical success factors of any business or organization. By enhancing the customer experience, organizations can develop a strong lasting relationship between their customers and the organization.

 

Why Customer Relationship Management?

This course examines customer relationship management (CRM) as a key strategic process within all organizations.

 

What to Achieve?

At the end of the program, students would have attained the following objective:
  • Define the concept of customer relationship management and its processes
  • Manage customer expectations to increase customer satisfaction
  • Prioritize customer service
  • Identify and assess customer expectations to meet customer need
  • Understand the impact of social networking on customer relationship management
  • Persuading and Negotiating with customers

 

Who Should Attend?

Sales Representative, Marketers, Customer Relationship Managers, Project Managers, Entrepreneur, Supervisors, Contractors, Public Relation officer, Office Administration, Human Resource Officer.

 

Industries for Customer Relationship Management

The knowledge of customer relationship management is required in all industries.

 

TUITION FEE: N25,000 (100% Tuition Scholarship applicable)

 

CERTIFICATION & GRADUATION: 5,000 (Five thousand Naira Only)

 

NB:

Kindly note that we are currently running a 100% Tuition scholarship for all our online courses. This implies that registered students do not need to pay the N25,000 tuition fee. However, certification and graduation fees are compulsory after you have taken your courses and assessment.

 

About the Author

NSBM Administrator @ NSBM